Built for customer-facing teams across every industry.
From healthcare clinics to DTC brands to global freight forwarders — companies deploy Switchboard to automate the customer-facing work.
40% fewer missed appointments
A 200-clinic network deployed AI agents across WhatsApp and SMS for appointment reminders, intake forms, and post-visit follow-ups. Wait-time inquiries dropped 60% in the first month.
73% of support tickets resolved by AI
A DTC brand with 2M orders/year deployed Switchboard agents for returns, order tracking, and product recommendations. Human agents now focus only on complex escalations.
24/7 client inquiries, zero added headcount
A commercial property and advisory group deployed agents across Instagram, WhatsApp, and web chat. AI handles scheduling, document sharing, qualification, and CRM updates automatically.
Real-time shipment tracking via chat
A global freight forwarder connected Switchboard to their TMS and ERP. Customers now get instant shipment updates, document requests, and exception alerts across email, web chat, and Telegram.
KYC onboarding in under 4 minutes
A digital bank automated identity verification, document collection, and compliance checks through conversational AI. Onboarding completion rates jumped from 62% to 91%.
Enrollment inquiries answered in seconds
A university with 40K students automated admissions Q&A, financial aid guidance, and campus navigation. Reduced call center volume by 45% during peak enrollment season.
One platform, every vertical
Switchboard is not six separate products. It is one engine with six (and counting) playbooks. Same unified inbox, same knowledge base, same marketing automation, same pricing. The vertical pack is just the starting configuration — you can tune it, extend it, or mix in pieces from other packs as your business evolves.
Have a similar use case?
Book a 30-min call to discuss yours