Everything customer-ops needs. In one platform.
Unified inbox + multi-agent AI + marketing automation, on the same contact record. We build the AI agents — you focus on the business.
Everything a customer-ops team needs.
In one place.
Two teams, one system. Support lives in the inbox; marketing lives in campaigns; both operate on the same contact record.
Conversations
— every channel, every agent, one inboxUnified inbox for every channel
WhatsApp, Instagram DM, Facebook Messenger, email, SMS, Telegram, LINE, live chat — one thread per contact, every channel in one view.
Agent collaboration that doesn't break flow
Private notes, @mentions, auto-assignment, round-robin, skill-based routing, SLA policies, CSAT surveys — the shared-inbox basics, polished.
Canned replies, macros, help center
Snippets per agent + team. Multi-step macros. Multi-language knowledge base embedded right in the widget.
Website widget + proactive triggers
Embed one snippet. Fire messages on exit-intent, time-on-page, or custom events. Widget inherits your brand — no iframe chrome.
Native mobile apps for agents
Respond on the go from iOS + Android. Push notifications, offline drafts, photo attachments.
Reports that matter
Agent performance, inbox volume, response time SLAs, CSAT trends, conversation tags. Export CSV or push to your BI stack.
Marketing
— campaigns, scoring, automationPro & EnterpriseEmail campaigns + drip sequences
Send broadcasts. Build abandoned-cart drips. Re-engage dormant contacts. Open/click tracking, link clicks, A/B tests — all baked in.
Lead scoring + dynamic segments
Score contacts on behavior (pages visited, emails opened, conversations replied). Segments auto-update as scores move.
Landing pages + forms
Build conversion pages without a dev. Form submissions flow straight into contact timelines — and trigger campaigns automatically.
Web tracking + contact timeline
Every page view, email open, campaign click, and conversation message stitched into one timeline per contact.
If-this-then-that automations
Visual campaign builder. 'Contact opens email X → wait 2 days → if no reply, move to segment Y → fire SMS.' No code.
The two halves talk to each other.
Most stacks glue an inbox to an ESP with Zapier and pray. We built it as one platform — so marketing context is in every conversation, and conversation outcomes feed back into campaigns.
Resolve a conversation → contact is auto-segmented
Agent closes a support ticket with the 'churned' tag. Marketing's 'at-risk' segment picks it up within seconds and fires the retention drip.
Contact reads an email → conversation context is pre-warmed
When they reply on WhatsApp an hour later, the agent's sidebar already shows which campaign they opened + which pages they viewed.
One contact record, two teams
Support and marketing see the same customer. No duplicate CRMs. No 'which system is the source of truth.' It's one system.
Bi-directional sync — no manual exports
Tag a contact from the inbox → segment updates. Fire a campaign from marketing → conversation sidebar notes it. Both sides stay in lockstep.
One brain, every channel
Connect your AI agents to 9 channels out of the box. Customers reach you wherever they are — your agents respond from one unified inbox.
276 plugins and counting
Any model. Any tool. Every channel.
69 model providers. Plug in any frontier or open-source model — switch anytime.
Anthropic
Azure AI StudioAzure OpenAI
Bedrock
Cohere
DeepSeek
Gemini
GroqReady to streamline customer operations?
See exactly how our AI agents, unified inbox, and marketing automation work together on your customers.